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FAQ

How Long Will It Take To Recieve My Order?

If you are in Ontario and selected the standard shipping method, you can expect your order within 3-4 business days. If you are in Ontario and selected express shipping, you can expect your order within 1-2 business days from the day it ships.

If you are outside of Ontario and have selected the standard shipping method, your order should arrive within 5-7 business days from the day it ships. If you are outside of Ontario and have selected express shipping, you can expect your order within 2-3 business days.

If you are in the U.S and have selected standard shipping, you can expect your order in 7 business days, from the day it ships. If you are in the U.S and have selected express shipping, you can expect your order within 2-3 business.

If you are International, your "standard shipping" may take anywhere from 7-10 business days. 

*Please Note That Dark Angel Cosmetics Ships All Orders Every Monday*

 

What Is Your Return Policy?

Dark Angel Cosmetics does not offer refunds, however you can exchange a product(s) within 14 days. Due to the nature of the products and for various hygienic purposes, exchanges will only be granted if the products have not been unsealed. 

 

What If I Received Damaged Goods?

Dark Angel Cosmetics does the best to secure your product for shipping, if your order does come in damaged due to poor shipping and handling, please send it back and it will be replaced. Also send an email to shop@darkangelcosmetics.com for assistance.

 

Why Can't I Ship To My Country?

Dark Angel Cosmetics is a new brand based in Toronto, Canada. If you cannot ship to your country yet, Dark Angel Cosmetics is working on it! Send an email to shop@darkangelcosmetics.com and let us know what country your in, high demand definitely means supply!

 

Why Should I Create An Account And What Are The Benefits?

Creating an account or "becoming an Angel" gives you release dates for new/exclusive products, discount codes, and the option to pre-order new products! 

 

Do You Test On Animals?

No product brought to you by Dark Angel Cosmetics has been tested on animals. This is a cruelty free brand.

 

Why Do You Use Packing Peanuts?

The packing peanuts in your package are biodegradable. They melt away with water and are pet-friendly.

 

How Can I Get My Make-Up Done?

Simply by sending an e-mail to muashorty@darkangelcosmetics.com with your name, date, and time you'd like to book your appointment.